All products supplied by the company Sarl Monderma cosmetics benefit from the legal guarantee of conformity provided for by article L. 217-4 et seq. of the Consumer Code and the guarantee against hidden defects provided for in article 1641 et seq. of the Civil Code.
In the event of non-conformity of a product sold, it can be returned to the company Sarl Monderma cosmetics which will take it back, exchange it or reimburse it.
The stainless steel range filtration systems are guaranteed for 12 months, excluding taps. The Berkey light® system is guaranteed for 12 months.
Black Berkey® filters are covered by a two-year pro rata warranty, calculated every six months, excluding gaskets and wing nuts.
PF-2 filter elements are guaranteed for 6 months. The Sport Berkey® filters as well as the filter bottle are guaranteed for 3 months. Other accessories are guaranteed for 6 months. The warranty period begins from the date of receipt of the product by the original buyer.
All complaints, requests for exchange, repairs or reimbursement require the agreement of Sarl Monderma cosmetics after-sales service.
Sarl Monderma cosmetics guarantees the products against defects in materials or manufacturing under normal conditions of use.
Sarl Monderma cosmetics cannot be held liable for incidental or consequential damages caused to personal property, including by a defective unit, improper use, abuse, accident or negligence. It is the buyer's responsibility to prevent misuse of the system and to replace parts when, due to natural wear and tear, they must be replaced in order to receive warranty service.
This warranty will not apply to units that have been used for unintended purposes, have been modified and have resulted in its performance being impaired. This guarantee only applies to the initial buyer and cannot be transferred.
To trigger the guarantee, the buyer must send a request by email to: Fontaine-a-gravite@gmail.com, indicating their reference and order date, last name, first name and the reason for their complaint. Once agreement has been obtained, Sarl Monderma cosmetics will communicate to the buyer the return conditions, and will send by email a label to print for the handling of the package. Product returns are free of charge for the duration of the warranty.
The following actions automatically void warranty coverage:
- Allowing one of the Berkey® filter elements to freeze.
- Using water from a dehumidifier with one of the Black Berkey® purification elements for use daily.
- Breaking or damaging a Berkey® element following a fall.
- Causing system failure following poor assembly or maintenance.
- Forgetting to remove the Black Berkey® filters from the system before transporting or moving the system, and which would have caused the rods to break.
- Performing a red coloring test with connected Berkey PF-2™ fluoride and arsenic reduction filters. Berkey® PF-2™ Fluoride and Arsenic Reduction Filters must be removed before performing a red stain test to remain in compliance with the six month warranty on these filters.
- Use water from a salt water softening system. This action may clog the Berkey® purification elements or cause the stainless steel to rust.
- Do not use Berkey® equipment in accordance with the manufacturer's recommendations or instructions.