All products supplied by the company Sarl Monderma benefit from the legal guarantee of conformity provided for by article L. 217-4 et seq. of the Consumer Code and the guarantee against hidden defects provided for in article 1641 et seq. of the Code civil.
In the event of non-conformity of a product sold, it may be returned to the company Sarl Monderma which will take it back, exchange it or reimburse it.
The stainless steel range filtration systems are guaranteed for 12 months, excluding taps.
Black Filters filters are covered by a two-year pro rata warranty, calculated every six months, excluding joints and nuts butterflies.
Other accessories are guaranteed for 6 months. The warranty period begins from the date of receipt of the product by the original purchaser.
All complaints, requests for exchange, repairs or refunds require the agreement of Sarl Monderma after-sales service.
Sarl Monderma guarantees the products against defects in materials or manufacturing under normal conditions of use.
Sarl Monderma cannot be held responsible for incidental or consequential damage caused to personal property, including by a defective unit, misuse, abuse, accident or negligence. It is the purchaser's responsibility to prevent misuse of the system and to replace parts when, due to natural wear and tear, they must be replaced in order to receive warranty service.
This warranty will not apply to units that have been used for unintended purposes, have been modified, and whose performance has been impaired. This guarantee only applies to the initial buyer and cannot be transferred.
To trigger the guarantee, the buyer must send a request by email to contact.monderma@gmail.com, indicating their reference and order date, last name, first name and the reason for their complaint. Once agreement has been obtained, Sarl Monderma will communicate to the buyer the return conditions and will send by email a label to print for handling the package. Product returns are made free of charge for the duration of the warranty.
The following actions automatically result in cancellation